Refund, Return, and Cancellation
How payments, parts returns, and appointment changes work for booked Kenmore appliance service — including refunds, unused parts, and rescheduling.
- Clear estimate before work
- OEM parts only
- Reschedule when plans change
- Contact us with questions
Policy overview
Payments, returns and scheduling
This policy explains how we handle payments and refunds, returns for ordered parts, and cancellations or rescheduling of service appointments.
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What you pay for
A diagnostic visit identifies the fault and produces a written estimate. Repair charges apply only after you approve the estimate. Parts are confirmed with you before ordering or installation.
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Diagnostic fees
If a diagnostic fee applies, it covers the on-site inspection and estimate. That fee is generally non-refundable once the visit is completed, even if you decline the repair.
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When a refund may be issued
We may refund or credit charges in limited cases — for example, a duplicate payment, a billing error, or work that was charged but not performed. Each request is reviewed with your invoice and service notes.
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Parts already ordered
Original parts ordered after your approval may be non-refundable once purchased from the supplier. If a part can be returned unused, we will discuss any restocking or shipping costs before processing a credit.
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How to request a refund
Contact us with your name, service date, invoice or booking reference, and the reason for the request. We typically respond within a few business days.
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Parts we use
We use original manufacturer parts matched to your Kenmore model. Aftermarket substitutes are not part of our standard repair process.
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Unused parts
If an unused part remains in original packaging and the supplier accepts a return, we may arrange a return credit. Restocking fees or shipping costs may apply and will be disclosed before you decide.
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Installed or used parts
Parts that have been installed, opened, damaged, or electrically tested on the appliance are generally not returnable. Warranty coverage for defective parts, where offered, follows the supplier’s terms.
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Return time limits
Return windows are often short and set by the parts supplier. Contact us promptly if you believe a return is needed so we can check eligibility while the window is open.
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How to start a return
Do not ship a part back without talking to us first. Contact us with the part description, invoice, and reason. We will confirm whether a return is possible and what to do next.
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How to cancel or reschedule
Contact us by phone or through the contact page as soon as you know you cannot keep the appointment. Include your name, address or ZIP, and the scheduled window so we can update the route.
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Notice we ask for
Please give at least 24 hours’ notice when possible. Same-day cancellations may limit our ability to fill the slot and, in some cases, may result in a trip or scheduling fee if a technician is already en route.
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Missed appointments
If nobody is available at the service address during the confirmed window and we cannot reach you, the visit may be marked as a missed appointment. A new booking may be required, and a trip fee may apply.
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If we must cancel
If weather, traffic, parts delays, or an emergency prevents us from keeping your window, we will contact you as soon as we can and offer the next available appointment at no extra scheduling charge for the change.
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After work is approved
Canceling after parts have been ordered may involve supplier return limits. Refund and return sections above explain how unused parts and payments are handled in those situations.