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Error Code

Kenmore Cooktop Code 39 Touch Control Board Software

Plain-language guidance for Kenmore code 39 on Cooktop — symptoms, safe checks, and when to call a technician.

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At a glance

Error code overview

A plain-language snapshot of 39 for Kenmore Cooktop — confirm the model series before you act.

Daniel Reeves Written by Daniel Reeves Appliance Repair Content Specialist Published October 20, 2026

Content status Verified

Error code 39
Appliance Cooktop
Quick answer

After a new touch control board goes in, code 39 means its software does not work with the filter control board. A short power reset comes first.

Model compatibility

Kenmore reuses codes across series and model years, so 39 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.

Plain language

What this code means

Touch control board software incompatible with the filter control board after a new touch control board is installed.

Cause shown by 39

A touch control board was just installed, and its software is incompatible with the filter control board.

What to try

Turn power off for 1 minute and turn it back on. A code that comes back calls for disconnecting power and replacing the touch control board. The manual adds a reminder to confirm the part number when reordering it.

Cooktop line

The Kenmore induction series with 790 model numbers and numeric codes.

Codes in the same area

The main-to-filter communication code: communication error between main power and filter boards. The supply voltage code: improper supply voltage or wiring. The filter-to-main communication code: filter-to-main board communication failure.

Cooktop repair in the cities we serve

Booking in the Miami, New York, Houston, Los Angeles and San Diego metro areas goes through (844) 747-3641 or Kenmore cooktop repair. Mention code 39 and the part number of the new touch board.

Source: Sears PartsDirect – induction cooktop (790 model) error codes

Caution

Safety warning

Important safety warning

Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.

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(844) 747-3641
Phone (844) 747-3641
Email info@kenmoreservicecenter.support
Hours Mon–Sat: 8:00 AM – 7:00 PM
Service area Serving Miami, New York, Houston, Los Angeles and San Diego metro areas.
Response time Same-day and next-day appointments in most areas.