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Error Code

Kenmore Cooktop 11 Code Defective Key

Plain-language guidance for Kenmore code 11 on Cooktop — symptoms, safe checks, and when to call a technician.

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At a glance

Error code overview

A plain-language snapshot of 11 for Kenmore Cooktop — confirm the model series before you act.

Daniel Reeves Written by Daniel Reeves Appliance Repair Content Specialist Published October 20, 2026

Content status Verified

Error code 11
Appliance Cooktop
Quick answer

Code 11 reports a defective right rear element Up key on 790-series Kenmore induction cooktops. The manual starts with disconnecting power.

Model compatibility

Kenmore reuses codes across series and model years, so 11 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.

Plain language

What this code means

11 reports a defective right rear element Up key.

At a glance

  • Shown: 11.
  • Fault: right rear element Up key defect.
  • Applies to: 790-prefix Kenmore induction cooktops.

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Steps from the manual

Power goes off first. Tests of the harness and any right-side board swap are left to a technician.

Get Kenmore cooktop service

Call (844) 747-3641 if you are in the Miami, New York, Houston, Los Angeles or San Diego metro areas and need Kenmore cooktop service. Give the code 11, the model and what you tried.

Source: Sears PartsDirect – Kenmore 790 model induction cooktop error codes

Caution

Safety warning

Important safety warning

Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.

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(844) 747-3641
Phone (844) 747-3641
Email info@kenmoreservicecenter.support
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