Review Process
How information moves from draft to published — including technical checks, safety review, and corrections.
- Specialist drafting
- Technical claims checked
- Safety-first checks
- Corrections welcomed
Review overview
From draft to published guide
Trustworthy content depends on a clear review process. Here is how information on this site moves from draft to published.
-
Who writes content
Our content specialist researches and drafts each guide, translating technical service information into plain, accurate language.
-
Who reviews technical claims
Technical statements — what a code means, likely causes, and what is safe to check — are reviewed against appliance documentation and the experience of working technicians.
-
How safety risks are checked
Every repair and troubleshooting page is checked so it does not encourage hazardous work. DIY guidance stays limited to simple, non-hazardous checks.
-
How updates are handled
Published dates and last-updated dates are shown on content. When we revise a page for accuracy or safety, we update the modified date and, where relevant, the technical review date.
-
How to report a correction
If you spot something that looks wrong or unclear, tell us through our contact page. We review every report and correct genuine errors promptly.